Rental Agreement
TOTES TUSCALOOSA RENTAL TERMS & AGREEMENT
1. Rental Agreement
By renting equipment from Totes Tuscaloosa, the customer agrees to these terms and accepts responsibility for all rented totes, lids, dollies, and accessories until returned and inspected.
2. Rental Period
Rental periods are offered for 2, 3, or 4 weeks. The rental begins on the scheduled delivery date and ends on the agreed pickup date.
Extensions must be requested and approved before the scheduled return date. Additional rental charges apply to approved extensions.
3. Delivery and Pickup
Delivery and pickup are included within our designated local service area unless otherwise disclosed at checkout.
Customers must provide accurate delivery information and reasonable access to the delivery and pickup locations.
Customers agree to have all totes emptied, reasonably clean, stacked, and accessible at the scheduled pickup.
Additional charges may apply for unsuccessful pickup attempts caused by the customer, provided those charges have been disclosed and agreed upon.
4. Care of Equipment
Customers agree to use the equipment responsibly and avoid overloading, modifying, or intentionally damaging totes or dollies.
Totes may not be used to transport hazardous chemicals, flammable materials, illegal substances, or other materials likely to damage the equipment.
5. Lost or Damaged Equipment
Customers are responsible for equipment that is lost, stolen, or damaged beyond ordinary wear and tear during the rental period.
The following charges may apply:
● Missing or unreturned tote: $20 each
● Missing or damaged lid: $8 each
● Missing or unreturned dolly: $75 each
● Excessive cleaning: Reasonable documented cleaning costs disclosed to the customer
Normal wear and tear is not charged.
Customers will receive an itemized explanation of any additional charges.
6. Late Returns
All equipment must be returned on the agreed pickup date unless an extension has been approved.
If equipment is not available for return, additional rental fees may apply under the extension and late-return fee schedule disclosed at booking.
Totes Tuscaloosa will make reasonable efforts to contact the customer before assessing additional fees.
7. Payment and Payment Authorization
The initial rental charge is payable through our secure payment processor, Stripe.
Where the payment processor supports securely saving a payment method and the customer separately authorizes that arrangement, the customer authorizes Totes Tuscaloosa to charge that method for additional fees expressly described in this agreement and disclosed at checkout.
Any additional charge must be supported by the applicable rental terms and documented circumstances. An itemized receipt will be provided.
Totes Tuscaloosa does not directly store customers’ full payment-card details.
8. Cancellations and Refunds
Cancellation and refund eligibility are governed by the cancellation policy disclosed to the customer before payment.
Refunds, when applicable, will be processed through the original payment method.
9. Responsibility and Liability
Customers are responsible for safely handling, loading, and using rented equipment.
Totes Tuscaloosa is not responsible for damage to customer belongings caused by improper packing, overloading, or misuse of the equipment, except to the extent liability cannot legally be excluded.
10. Agreement Acceptance
By checking the agreement acceptance box during checkout, the customer acknowledges that they have reviewed and agree to these rental terms.
The customer also acknowledges the selected rental period, rental price, and disclosed charges for missing, damaged, or late-returned equipment.
